Based on public reviews and response behavior.
100 reviews over 817 days (about 3.7 per month). Busiest month: 29% of reviews. Languages: en 80%, es 20%.
Finance & Insurance average: score 62.0, rating 4.09 stars, reply rate 43.3%, over 3,562 ranked companies · benchmark 21 Oct 2026
Score
55.2
Industry average 62.0
6.8 below average
Rating
3.08
Industry average 4.09
1.01 below average
Reply rate
—
Industry average 43.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
47% of reviews positive, 53% negative
Covering September 2026 — 29 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 45% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,562 ranked companies in Finance & Insurance (benchmark 21 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.589 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 33% of reviews against an industry average of 43%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
Included in the full report
Unlock the full report — $4.99