Customereye

1Cover Travel Insurance

Finance & Insurance1cover.com.au

Review data last updated .

Based on public reviews and response behavior.

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118 reviews over 57 days (about 63 per month). Busiest month: 49% of reviews. Languages: en 100%.

Overall Score

55/100
Short observation window (57 days)
−17.9 vs. last month4.73 ★ average rating · 118 reviews
55/100 from 118 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Finance & Insurance average: score 62.0, rating 4.09 stars, reply rate 43.3%, over 3,562 ranked companies · benchmark 21 Oct 2026

Score

55.2

Industry average 62.0

6.8 below average

Rating

4.73

Industry average 4.09

0.64 above average

Reply rate

—

Industry average 43.3%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#2511of 3562 ranked in Finance & Insurance
Top 70% · Mid Packup 131 from last month
#1 (best)#3562 (worst)
#2509Peer
#2510Peer
#2511This company
#2512Peer
#2513Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 13% negative

85%
positive
  • Positive85%
  • Neutral3%
  • Negative13%

Sentiment Balance

Covering October 2026 — 23 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 22% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Onboarding
Hidden
Customer Support
Hidden
Pricing
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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