Customereye

Fonepal

Mobile & Telecomfonepal.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 2,061 days (about 1.5 per month). Busiest month: 15% of reviews. Languages: en 100%.

Overall Score

50/100
4.36 ★ average rating · 100 reviews
50/100 from 100 reviews over 16 months, moderate confidence.

Mobile & Telecom average: score 54.2, rating 3.52 stars, reply rate 34.3%, over 460 ranked companies · benchmark 2 Nov 2026

Score

50.3

Industry average 54.2

3.9 below average

Rating

4.36

Industry average 3.52

0.84 above average

Reply rate

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Industry average 34.3%

not measured

Competitive Performance Rank

Among ranked Mobile & Telecom companies

#288of 460 ranked in Mobile & Telecom
Top 63% · Mid Pack
#1 (best)#460 (worst)
#286Peer
#287Peer
#288This company
#289Peer
#290Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering September 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Communication
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Response Speed
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Customer Support
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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