PhoneIndia

Mobile & Telecom • United Statesphoneindia.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

4.07 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#19of 114

Top 17% · Top Tier

#1 (best)#114 (worst)

#17Peer

#18Peer

#19This company

#20Peer

#21Peer

Overall Customer Sentiment

Category Leader

64% of reviews positive, 33% negative

64%

positive

Positive64%
Neutral3%
Negative33%

Sentiment Balance

Covering September 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 25% negative and 13% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.1%

Product Quality

18.2%

Communication

12.9%

Loyalty

11.8%

Pricing

11.6%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 7.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100

35/100

signal score

•Built from a negative-review share of 43.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

61.8%

4★

15.5%

3★

5.0%

2★

3.5%

1★

14.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.7% of reviews in the last three months were positive, compared with 86.7% in the three months before that.

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