Customereye

CanadaUnlocking

Mobile & Telecom • Canadacanadaunlocking.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
4.45 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#69of 114
Top 61% · Mid Pack
#1 (best)#114 (worst)
#67Peer
#68Peer
#69This company
#70Peer
#71Peer

Overall Customer Sentiment

Mid Pack

68% of reviews positive, 28% negative

68%
positive
  • Positive68%
  • Neutral4%
  • Negative28%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
16.7%
Customer Support
16.4%
Communication
15.2%
Product Quality
10.6%
Loyalty
9.6%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 39.7% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
80.0%
4
7.2%
3
1.3%
2
1.0%
1
10.5%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 71.4% in the three months before that.

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