Based on public reviews and response behavior.
600 reviews over 69 days (about 265 per month). Busiest month: 47% of reviews.
Mobile & Telecom average: score 53.2, rating 3.64 stars, reply rate 35.2%, over 402 ranked companies · benchmark 8 Oct 2026
Score
47.0
Industry average 53.2
6.2 below average
Rating
4.54
Industry average 3.64
0.90 above average
Reply rate
—
Industry average 35.2%
not measured
Among ranked Mobile & Telecom companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 26% negative
Covering November 2024 — 209 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 25% negative and 2% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 402 ranked companies in Mobile & Telecom (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.132 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.117). Review the worst months in the trend data to identify specific operational or product issues.
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