Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
71% of reviews positive, 29% negative
Covering September 2022 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.
Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2022.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Pricing, making up 8.7% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is improving: 81.2% of reviews in the last three months were positive, compared with 40.0% in the three months before that.
