WorldRemit

Finance & Insurance • United Kingdomwww.worldremit.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

−15.0 vs. last month3.47 ★ average rating · 1,050 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#359of 373

Top 96% · Bottom Tier

#1 (best)#373 (worst)

#357Peer

#358Peer

#359This company

#360Peer

#361Peer

Overall Customer Sentiment

Below Average

49% of reviews positive, 49% negative

49%

positive

Positive49%
Neutral2%
Negative49%

Sentiment Balance

Covering August 2026 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,050 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

18.1%

Response Speed

17.2%

Customer Support

16.4%

Loyalty

10.6%

Onboarding

8.5%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 18.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 49.1% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

54.5%

4★

6.1%

3★

4.3%

2★

2.7%

1★

32.5%

Based on 1,050 analyzed reviews. Sentiment is improving: 43.1% of reviews in the last three months were positive, compared with 19.2% in the three months before that.

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