Customereye

Filterbuy

Construction & Industrial • United Statesfilterbuy.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

43/100
+3.3 vs. last month3.96 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#370of 404
Top 92% · Bottom Tier
#1 (best)#404 (worst)
#368Peer
#369Peer
#370This company
#371Peer
#372Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 34% negative

63%
positive
  • Positive63%
  • Neutral3%
  • Negative34%

Sentiment Balance

Covering August 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.2%
Product Quality
15.8%
Customer Support
12.8%
Loyalty
12.4%
Pricing
9.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100
56/100
signal score
  • Built from a negative-review share of 42.3% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5
68.3%
4
4.3%
3
3.2%
2
3.7%
1
20.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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