Based on public reviews and response behavior.
600 reviews over 1,300 days (about 14 per month). Busiest month: 71% of reviews — one month dominates this sample.
Construction & Industrial average: score 66.3, rating 4.55 stars, reply rate 45.3%, over 2,129 ranked companies · benchmark 14 Oct 2026
Score
43.3
Industry average 66.3
23.0 below average
Rating
3.96
Industry average 4.55
0.59 below average
Reply rate
—
Industry average 45.3%
not measured
Among ranked Construction & Industrial companies
Only companies with enough recent, scoreable reviews are ranked.
63% of reviews positive, 34% negative
Covering August 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,129 ranked companies in Construction & Industrial (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.174 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.956). Review the worst months in the trend data to identify specific operational or product issues.
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