The Home Depot

Construction & Industrial • USwww.homedepot.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

24/100

−37.7 vs. last month1.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#400of 404

Top 99% · Bottom Tier

#1 (best)#404 (worst)

#398Peer

#399Peer

#400This company

#401Peer

#402Peer

Overall Customer Sentiment

Below Average

30% of reviews positive, 69% negative

30%

positive

Positive30%
Neutral1%
Negative69%

Sentiment Balance

Covering December 2024 — 18 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 6% of reviews in this period, with 94% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.7%

Delivery Shipping

16.4%

Loyalty

15.6%

Response Speed

9.9%

Pricing

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH77/100

77/100

signal score

•Built from a negative-review share of 57.1% across this company's analyzed reviews.
•17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating

5★

12.0%

4★

1.2%

3★

2.2%

2★

4.7%

1★

80.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 20.5% of reviews in the last three months were positive, compared with 17.6% in the three months before that.

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