Based on public reviews and response behavior.
756 reviews over 389 days (about 59 per month). Busiest month: 75% of reviews — one month dominates this sample. Languages: en 92%, unknown 8%, es 1%.
Construction & Industrial average: score 66.3, rating 4.55 stars, reply rate 45.3%, over 2,129 ranked companies · benchmark 14 Oct 2026
Score
46.8
Industry average 66.3
19.5 below average
Rating
2.61
Industry average 4.55
1.94 below average
Reply rate
—
Industry average 45.3%
not measured
Among ranked Construction & Industrial companies
Only companies with enough recent, scoreable reviews are ranked.
40% of reviews positive, 57% negative
Covering September 2026 — 85 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 48% of reviews in this period, with 51% negative and 1% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 756 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Delivery failures are the leading driver of 1-star reviews and represent an existential threat to the appliance and large-item category. Immediate actions should include auditing all third-party logistics partners against SLA benchmarks, implementing real-time GPS tracking visible to customers, establishing a dedicated delivery resolution team with authority to reschedule and compensate within 24 hours, and introducing proactive SMS/email notifications for any delay or cancellation before the scheduled window.
A 0% reply rate on a public review platform signals complete indifference to customer feedback and accelerates reputational damage. Home Depot should assign a dedicated customer intelligence team to respond to all reviews within 48 hours, prioritizing 1-star reviews with personalized, solution-oriented replies.
Included in the full report
Unlock the full report — $4.99