SGS Engineering

Construction & Industrial • United Kingdomwww.sgs-engineering.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−7.3 vs. last month4.49 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#321of 404

Top 79% · Bottom Tier

#1 (best)#404 (worst)

#319Peer

#320Peer

#321This company

#322Peer

#323Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 24% negative

75%

positive

Positive75%
Neutral1%
Negative24%

Sentiment Balance

Covering November 2024 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.1%

Product Quality

17.0%

Customer Support

14.6%

Response Speed

13.8%

Pricing

11.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 42.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

81.8%

4★

5.3%

3★

1.8%

2★

1.8%

1★

9.2%

Based on 600 analyzed reviews. Sentiment is slipping: 42.1% of reviews in the last three months were positive, compared with 90.0% in the three months before that.

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