Brico Dépôt

Construction & Industrial • United Kingdombricodepot.fr

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

18/100

1.01 ★ average rating · 196 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#403of 404

Top 100% · Bottom Tier

#1 (best)#404 (worst)

#400Peer

#401Peer

#402Peer

#403This company

#404Peer

Overall Customer Sentiment

Below Average

14% of reviews positive, 83% negative

14%

positive

Positive14%
Neutral3%
Negative83%

Sentiment Balance

Covering October 2023 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 180 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

29.6%

Communication

19.7%

Pricing

13.3%

Loyalty

12.2%

Customer Support

10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 29.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH85/100

85/100

signal score

•Built from a negative-review share of 82.9% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.0avg rating

5★

0.0%

4★

0.0%

3★

0.0%

2★

1.0%

1★

99.0%

Based on 196 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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