Customereye

Despegar

Entertainment & Events • United Statesdespegar.com.mx

Review data last updated .

Based on public reviews and response behavior.

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771 reviews over 3,596 days (about 6.5 per month). Busiest month: 3% of reviews. Languages: es 52%, en 41%, unknown 6%.

Overall Score

42/100
+13.3 vs. last month2.88 ★ average rating · 771 reviews
42/100 from 771 reviews over 100 months, high confidence.

Entertainment & Events average: score 62.8, rating 4.11 stars, reply rate 34.0%, over 1,109 ranked companies · benchmark 30 Oct 2026

Score

41.7

Industry average 62.8

21.1 below average

Rating

2.88

Industry average 4.11

1.23 below average

Reply rate

—

Industry average 34.0%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#973of 1109 ranked in Entertainment & Events
Top 88% · Bottom Tierup 142 from last month
#1 (best)#1109 (worst)
#971Peer
#972Peer
#973This company
#974Peer
#975Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

27% of reviews positive, 72% negative

27%
positive
  • Positive27%
  • Neutral1%
  • Negative72%

Sentiment Balance

Covering September 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Reviews are mostly in Spanish

Theme Distribution

Share of theme mentions

Pricing
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Product Quality
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Customer Support
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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