Based on public reviews and response behavior.
600 reviews over 504 days (about 36 per month). Busiest month: 19% of reviews.
Entertainment & Events average: score 60.7, rating 4.11 stars, reply rate 34.8%, over 1,178 ranked companies · benchmark 10 Oct 2026
Score
48.1
Industry average 60.7
12.6 below average
Rating
3.93
Industry average 4.11
0.18 below average
Reply rate
—
Industry average 34.8%
not measured
Among ranked Entertainment & Events companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 25% negative
Covering November 2024 — 111 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 6% negative and 1% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,178 ranked companies in Entertainment & Events (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.101 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 48.1 sits in the bottom quarter of about 1,200 ranked Entertainment & Events companies (25th percentile: 50, median: 61). The weakest topic and the reply rate are the two levers that move this score fastest.
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