Twickets

Entertainment & Events • United Kingdomwww.twickets.live

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−7.9 vs. last month4.35 ★ average rating · 751 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#206of 322

Top 64% · Mid Pack

#1 (best)#322 (worst)

#204Peer

#205Peer

#206This company

#207Peer

#208Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 24% negative

74%

positive

Positive74%
Neutral2%
Negative24%

Sentiment Balance

Covering July 2026 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 86% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 740 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

24.9%

Product Quality

14.9%

Response Speed

12.9%

Pricing

11.6%

Loyalty

10.3%

Most feedback concerns Onboarding.

The most common complaint theme is Problem Resolution, making up 3.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 23.8% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

77.4%

4★

6.7%

3★

1.2%

2★

2.9%

1★

11.9%

Based on 751 analyzed reviews. Sentiment is slipping: 16.7% of reviews in the last three months were positive, compared with 52.6% in the three months before that.

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