Customereye

TheKiddoSpace

Entertainment & Events • United Kingdomthekiddospacestore.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
+2.9 vs. last month3.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#68of 322
Top 21% · Top Tier
#1 (best)#322 (worst)
#66Peer
#67Peer
#68This company
#69Peer
#70Peer

Overall Customer Sentiment

Category Leader

66% of reviews positive, 33% negative

66%
positive
  • Positive66%
  • Neutral1%
  • Negative33%

Sentiment Balance

Covering November 2024 — 90 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
18.9%
Product Quality
15.0%
Customer Support
14.9%
Loyalty
11.0%
Response Speed
10.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 18.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • Built from a negative-review share of 33.0% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5
60.5%
4
5.5%
3
5.2%
2
6.0%
1
22.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 72.0% of reviews in the last three months were positive, compared with 68.8% in the three months before that.

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