Customereye

Theatre Tickets Direct

Entertainment & Eventswww.theatreticketsdirect.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,817 days (about 1.7 per month). Busiest month: 17% of reviews. Languages: en 100%.

Overall Score

55/100
+33.3 vs. last month3.19 ★ average rating · 100 reviews
55/100 from 100 reviews over 12 months, moderate confidence.

Entertainment & Events average: score 62.2, rating 4.06 stars, reply rate 33.5%, over 1,152 ranked companies · benchmark 1 Nov 2026

Score

55.1

Industry average 62.2

7.1 below average

Rating

3.19

Industry average 4.06

0.87 below average

Reply rate

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Industry average 33.5%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#801of 1152 ranked in Entertainment & Events
Top 70% · Mid Packup 129 from last month
#1 (best)#1152 (worst)
#799Peer
#800Peer
#801This company
#802Peer
#803Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

60% of reviews positive, 40% negative

60%
positive
  • Positive60%
  • Neutral0%
  • Negative40%

Sentiment Balance

Covering September 2023 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Communication
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Loyalty
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Product Quality
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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