Entertainment & Events • United Kingdomwww.nationaltrust.org.uk
Review data last updated .
Based on public reviews and response behavior.
1,110 reviews.
Entertainment & Events average: score 60.8, rating 4.11 stars, reply rate 34.8%, over 1,189 ranked companies · benchmark 11 Oct 2026
Score
36.9
Industry average 60.8
23.9 below average
Rating
2.01
Industry average 4.11
2.10 below average
Reply rate
—
Industry average 34.8%
not measured
Among ranked Entertainment & Events companies
Only companies with enough recent, scoreable reviews are ranked.
50% of reviews positive, 49% negative
Covering July 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,110 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,189 ranked companies in Entertainment & Events (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.253 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 36.9 sits in the bottom quarter of about 1,200 ranked Entertainment & Events companies (25th percentile: 50, median: 61). The weakest topic and the reply rate are the two levers that move this score fastest.
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