Customereye

National Trust

Entertainment & Events • United Kingdomwww.nationaltrust.org.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

37/100
2.01 ★ average rating · 1,110 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#284of 322
Top 88% · Bottom Tier
#1 (best)#322 (worst)
#282Peer
#283Peer
#284This company
#285Peer
#286Peer

Overall Customer Sentiment

Below Average

50% of reviews positive, 49% negative

50%
positive
  • Positive50%
  • Neutral2%
  • Negative49%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,066 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
17.5%
Customer Support
16.6%
Communication
14.6%
Pricing
13.8%
Product Quality
11.1%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 17.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100
59/100
signal score
  • Built from a negative-review share of 48.7% across this company's analyzed reviews.
  • 14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.0avg rating
5
9.0%
4
7.8%
3
12.0%
2
17.8%
1
53.3%

Based on 1,110 analyzed reviews. Sentiment is improving: 62.5% of reviews in the last three months were positive, compared with 37.5% in the three months before that.

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