Customereye

West Midland Safari Park

Entertainment & Eventswww.wmsp.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 552 days (about 5.5 per month). Busiest month: 19% of reviews. Languages: en 100%.

Overall Score

42/100
+13.3 vs. last month1.78 ★ average rating · 100 reviews
42/100 from 100 reviews over 14 months, moderate confidence.

Entertainment & Events average: score 60.7, rating 4.11 stars, reply rate 34.8%, over 1,178 ranked companies · benchmark 10 Oct 2026

Score

41.8

Industry average 60.7

18.9 below average

Rating

1.78

Industry average 4.11

2.33 below average

Reply rate

—

Industry average 34.8%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#1006of 1178 ranked in Entertainment & Events
Top 85% · Bottom Tierup 131 from last month
#1 (best)#1178 (worst)
#1004Peer
#1005Peer
#1006This company
#1007Peer
#1008Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

37% of reviews positive, 63% negative

37%
positive
  • Positive37%
  • Neutral0%
  • Negative63%

Sentiment Balance

Covering September 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Pricing
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Loyalty
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Response Speed
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Onboarding
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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