Customereye

Fatsoma

Entertainment & Events • United Kingdomfatsoma.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

63/100
4.20 ★ average rating · 652 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#52of 322
Top 16% · Top Tier
#1 (best)#322 (worst)
#50Peer
#51Peer
#52This company
#53Peer
#54Peer

Overall Customer Sentiment

Category Leader

73% of reviews positive, 27% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative27%

Sentiment Balance

Covering February 2026 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 626 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
21.5%
Product Quality
15.6%
Loyalty
15.2%
Customer Support
12.4%
Pricing
8.7%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 8.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100
54/100
signal score
  • Built from a negative-review share of 26.5% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
71.0%
4
9.4%
3
3.1%
2
1.7%
1
14.9%

Based on 652 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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