Customereye

CosyHouseCollection

Home & Living • United Statescosyhousecollection.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

54/100
−11.9 vs. last month4.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#346of 675
Top 51% · Mid Pack
#1 (best)#675 (worst)
#344Peer
#345Peer
#346This company
#347Peer
#348Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 17% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering December 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.1%
Delivery Shipping
15.9%
Loyalty
13.4%
Customer Support
13.3%
Pricing
11.4%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • Built from a negative-review share of 17.7% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
82.3%
4
3.8%
3
2.0%
2
2.2%
1
9.7%

Based on 600 analyzed reviews. Sentiment is slipping: 26.3% of reviews in the last three months were positive, compared with 87.9% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis