Burpee

Home & Living • United Stateswww.burpee.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

3.02 ★ average rating · 750 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#640of 675

Top 95% · Bottom Tier

#1 (best)#675 (worst)

#638Peer

#639Peer

#640This company

#641Peer

#642Peer

Overall Customer Sentiment

Below Average

47% of reviews positive, 52% negative

47%

positive

Positive47%
Neutral1%
Negative52%

Sentiment Balance

Covering January 2025 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 701 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.2%

Loyalty

18.3%

Product Quality

11.7%

Onboarding

10.0%

Customer Support

9.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100

54/100

signal score

•Built from a negative-review share of 52.0% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

32.8%

4★

10.5%

3★

13.9%

2★

11.7%

1★

31.1%

Based on 750 analyzed reviews. Sentiment is improving: 33.3% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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