Coffee Bean Shop - Coffee Roasters

Food & Beverage • United Kingdomcoffeebeanshop.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

+6.8 vs. last month4.96 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#149of 551

Top 27% · Upper Half

#1 (best)#551 (worst)

#147Peer

#148Peer

#149This company

#150Peer

#151Peer

Overall Customer Sentiment

Above Average

94% of reviews positive, 5% negative

94%

positive

Positive94%
Neutral1%
Negative5%

Sentiment Balance

Covering December 2024 — 43 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 98% of reviews in this period, with 2% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing

22.7%

Product Quality

18.8%

Delivery Shipping

16.6%

Customer Support

14.0%

Loyalty

12.5%

Most feedback concerns Pricing.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100

13/100

signal score

•Built from a negative-review share of 13.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating

5★

98.0%

4★

1.2%

3★

0.2%

2★

0.2%

1★

0.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.6% of reviews in the last three months were positive, compared with 99.0% in the three months before that.

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