Car Part Planet

Auto Parts & Accessories • United Statescarpartplanet.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−20.0 vs. last month4.30 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#85of 148

Top 57% · Mid Pack

#1 (best)#148 (worst)

#83Peer

#84Peer

#85This company

#86Peer

#87Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 22% negative

77%

positive

Positive77%
Neutral1%
Negative22%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.3%

Product Quality

15.1%

Delivery Shipping

13.8%

Onboarding

9.9%

Loyalty

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 6.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100

43/100

signal score

•Built from a negative-review share of 32.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

78.0%

4★

4.3%

3★

2.0%

2★

1.5%

1★

14.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 66.7% of reviews in the last three months were positive, compared with 71.4% in the three months before that.

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