Customereye

Candymail

Food & Beverage • United Kingdomcandymail.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

53/100
+0.8 vs. last month4.69 ★ average rating · 613 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#340of 551
Top 62% · Mid Pack
#1 (best)#551 (worst)
#338Peer
#339Peer
#340This company
#341Peer
#342Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral0%
  • Negative17%

Sentiment Balance

Covering December 2024 — 20 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 15% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 604 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
26.1%
Response Speed
18.3%
Product Quality
16.1%
Loyalty
12.3%
Customer Support
8.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • •Built from a negative-review share of 17.1% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
87.4%
4★
3.4%
3★
3.4%
2★
2.1%
1★
3.6%

Based on 613 analyzed reviews. Sentiment is holding steady: 95.5% of reviews in the last three months were positive, compared with 94.6% in the three months before that.

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