Customereye

Caliber Collision

Automotive & Mobility • United Statescalibercollision.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

47/100
+25.0 vs. last month3.99 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#169of 265
Top 64% · Mid Pack
#1 (best)#265 (worst)
#167Peer
#168Peer
#169This company
#170Peer
#171Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative26%

Sentiment Balance

Covering October 2024 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.2%
Loyalty
18.0%
Product Quality
15.9%
Communication
8.6%
Problem Resolution
8.4%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 8.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100
61/100
signal score
  • Built from a negative-review share of 25.7% across this company's analyzed reviews.
  • 10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5
73.2%
4
1.3%
3
0.8%
2
0.8%
1
23.8%

Based on 600 analyzed reviews. Sentiment is slipping: 62.1% of reviews in the last three months were positive, compared with 69.8% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis