Customereye

SeaDek

Automotive & Mobility • United Statesseadek.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
+6.8 vs. last month4.21 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#149of 265
Top 56% · Mid Pack
#1 (best)#265 (worst)
#147Peer
#148Peer
#149This company
#150Peer
#151Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering October 2024 — 29 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.0%
Delivery Shipping
15.2%
Customer Support
12.7%
Onboarding
11.1%
Loyalty
11.0%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 4.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100
27/100
signal score
  • Built from a negative-review share of 33.0% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
72.3%
4
7.2%
3
3.2%
2
4.0%
1
13.3%

Based on 600 analyzed reviews. Sentiment is improving: 94.3% of reviews in the last three months were positive, compared with 14.3% in the three months before that.

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