Omio

Automotive & Mobility • Germanyomio.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

34/100

+15.7 vs. last month2.85 ★ average rating · 1,331 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#243of 265

Top 92% · Bottom Tier

#1 (best)#265 (worst)

#241Peer

#242Peer

#243This company

#244Peer

#245Peer

Overall Customer Sentiment

Below Average

38% of reviews positive, 61% negative

38%

positive

Positive38%
Neutral1%
Negative61%

Sentiment Balance

Covering August 2026 — 76 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 42% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,283 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

15.8%

Pricing

15.4%

Onboarding

14.0%

Loyalty

12.3%

Communication

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 15.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100

71/100

signal score

•Built from a negative-review share of 60.5% across this company's analyzed reviews.
•16 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

37.5%

4★

4.7%

3★

6.7%

2★

8.2%

1★

43.0%

Based on 1,331 analyzed reviews. Sentiment is improving: 63.3% of reviews in the last three months were positive, compared with 43.8% in the three months before that.

Unlock full insights