Hotwire

Automotive & Mobility • United Stateswww.hotwire.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

28/100

−28.6 vs. last month2.09 ★ average rating · 1,151 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#257of 265

Top 97% · Bottom Tier

#1 (best)#265 (worst)

#255Peer

#256Peer

#257This company

#258Peer

#259Peer

Overall Customer Sentiment

Below Average

35% of reviews positive, 64% negative

35%

positive

Positive35%
Neutral1%
Negative64%

Sentiment Balance

Covering July 2026 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,092 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

18.8%

Loyalty

16.7%

Customer Support

15.9%

Communication

9.3%

Product Quality

9.3%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 18.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH84/100

84/100

signal score

•Built from a negative-review share of 64.1% across this company's analyzed reviews.
•51 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.1avg rating

5★

22.1%

4★

4.0%

3★

2.7%

2★

3.2%

1★

68.0%

Based on 1,151 analyzed reviews. Sentiment is holding steady: 13.3% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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