Based on public reviews and response behavior.
100 reviews over 1,196 days (about 2.5 per month). Busiest month: 54% of reviews — one month dominates this sample. Languages: en 99%, unknown 1%.
Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026
Score
55.9
Industry average 66.1
10.2 below average
Rating
1.71
Industry average 4.23
2.52 below average
Reply rate
—
Industry average 51.2%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
34% of reviews positive, 64% negative
Covering July 2023 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 100 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 504 ranked companies in Energy & Utilities (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.288 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 77% of reviews against an industry average of 51%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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