Customereye

Bunch

Energy & Utilities • United Kingdomthe-bunch.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

119 reviews over 33 days (about 110 per month). Busiest month: 64% of reviews — one month dominates this sample. Languages: en 99%, unknown 1%.

Overall Score

56/100
Short observation window (33 days)
−15.2 vs. last month3.05 ★ average rating · 119 reviews
56/100 from 119 reviews over 2 months, limited confidence. trend not shown: window under six months. one month holds 64% of the reviews.

Energy & Utilities average: score 65.6, rating 4.22 stars, reply rate 46.3%, over 695 ranked companies · benchmark 25 Oct 2026

Score

56.2

Industry average 65.6

9.4 below average

Rating

3.05

Industry average 4.22

1.17 below average

Reply rate

—

Industry average 46.3%

not measured

Competitive Performance Rank

Among ranked Energy & Utilities companies

#516of 695 ranked in Energy & Utilities
Top 74% · Mid Packdown 10 from last month
#1 (best)#695 (worst)
#514Peer
#515Peer
#516This company
#517Peer
#518Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

54% of reviews positive, 45% negative

54%
positive
  • Positive54%
  • Neutral1%
  • Negative45%

Sentiment Balance

Covering August 2026 — 76 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 49% of reviews in this period, with 51% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Pricing
Hidden
Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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