Bunch

Energy & Utilities • United Kingdomthe-bunch.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+11.9 vs. last month4.09 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#21of 36

Top 58% · Mid Pack

#1 (best)#36 (worst)

#19Peer

#20Peer

#21This company

#22Peer

#23Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 23% negative

76%

positive

Positive76%
Neutral1%
Negative23%

Sentiment Balance

Covering November 2024 — 123 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.9%

Response Speed

10.9%

Product Quality

10.3%

Communication

10.2%

Problem Resolution

10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 10.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 20.0% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

73.3%

4★

4.7%

3★

0.7%

2★

0.3%

1★

21.0%

Based on 600 analyzed reviews. Sentiment is slipping: 76.8% of reviews in the last three months were positive, compared with 82.6% in the three months before that.

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