Customereye

AGL Energy

Energy & Utilities • Australiaagl.com.au

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 22 days (about 277 per month). Busiest month: 50% of reviews — one month dominates this sample. Languages: en 94%, unknown 5%, hr 1%.

Overall Score

56/100
Short observation window (22 days)
+6.5 vs. last month3.23 ★ average rating · 200 reviews
56/100 from 200 reviews over 2 months, limited confidence. trend not shown: window under six months. one month holds 50% of the reviews.

Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026

Score

55.9

Industry average 66.1

10.2 below average

Rating

3.23

Industry average 4.23

1.00 below average

Reply rate

—

Industry average 51.2%

not measured

Competitive Performance Rank

Among ranked Energy & Utilities companies

#376of 504 ranked in Energy & Utilities
Top 75% · Mid Packup 187 from last month
#1 (best)#504 (worst)
#374Peer
#375Peer
#376This company
#377Peer
#378Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

52% of reviews positive, 46% negative

52%
positive
  • Positive52%
  • Neutral2%
  • Negative46%

Sentiment Balance

Covering September 2026 — 100 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 42% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Communication
Hidden
Response Speed
Hidden
Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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