Customereye

Emerald Green Energy

Energy & Utilities • United Kingdome-green.co.uk

Review data last updated .

Based on public reviews and response behavior.

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118 reviews over 323 days (about 11 per month). Busiest month: 25% of reviews. Languages: en 100%.

Overall Score

55/100
−25.0 vs. last month4.45 ★ average rating · 118 reviews
55/100 from 118 reviews over 9 months, moderate confidence.

Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026

Score

55.3

Industry average 66.1

10.8 below average

Rating

4.45

Industry average 4.23

0.22 above average

Reply rate

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Industry average 51.2%

not measured

Competitive Performance Rank

Among ranked Energy & Utilities companies

#381of 504 ranked in Energy & Utilities
Top 76% · Bottom Tierdown 131 from last month
#1 (best)#504 (worst)
#379Peer
#380Peer
#381This company
#382Peer
#383Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering April 2026 — 8 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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