Based on public reviews and response behavior.
508 reviews over 789 days (about 20 per month). Busiest month: 15% of reviews. Languages: en 97%, unknown 2%, nl 0%.
Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026
Score
55.3
Industry average 66.1
10.8 below average
Rating
3.39
Industry average 4.23
0.84 below average
Reply rate
—
Industry average 51.2%
not measured
Among ranked Energy & Utilities companies
Only companies with enough recent, scoreable reviews are ranked.
57% of reviews positive, 41% negative
Covering September 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes from the 508 most recent reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
With a 0% reply rate across 700 reviews, Anglian Water is missing a critical reputation management opportunity. Establish a dedicated social listening team to respond to all 1-star reviews within 48 hours using empathetic, personalised responses that acknowledge complaints, reference specific resolution steps and invite offline contact.
Multiple reviews cite the same geographic locations with unresolved leaks persisting over two to three years. Create a cross-functional task force combining field engineering, GIS mapping and customer communications to systematically identify, prioritise and resolve long-standing infrastructure failures.
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