Breville

Construction & Industrial • United Statesbreville.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−25.6 vs. last month3.60 ★ average rating · 615 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#365of 404

Top 90% · Bottom Tier

#1 (best)#404 (worst)

#363Peer

#364Peer

#365This company

#366Peer

#367Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 37% negative

59%

positive

Positive59%
Neutral3%
Negative37%

Sentiment Balance

Covering August 2026 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 39% of reviews in this period, with 62% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 602 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.5%

Problem Resolution

14.0%

Product Quality

13.8%

Loyalty

10.4%

Communication

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 14.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 37.4% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

55.6%

4★

6.8%

3★

5.4%

2★

6.7%

1★

25.5%

Based on 615 analyzed reviews. Sentiment is improving: 80.5% of reviews in the last three months were positive, compared with 45.2% in the three months before that.

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