Based on public reviews and response behavior.
940 reviews over 2,704 days (about 11 per month). Busiest month: 32% of reviews. Languages: unknown 51%, en 44%, ja 2%.
Construction & Industrial average: score 66.3, rating 4.55 stars, reply rate 45.3%, over 2,129 ranked companies · benchmark 14 Oct 2026
Score
44.1
Industry average 66.3
22.2 below average
Rating
3.78
Industry average 4.55
0.77 below average
Reply rate
—
Industry average 45.3%
not measured
Among ranked Construction & Industrial companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 35% negative
Covering August 2026 — 245 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 28% negative and 0% neutral.
Share of theme mentions
Themes extracted from 940 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,129 ranked companies in Construction & Industrial (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.132 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.179). Review the worst months in the trend data to identify specific operational or product issues.
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