Construction & Industrial • United Kingdomwww.spear-and-jackson.com
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 764 days (about 4 per month). Busiest month: 8% of reviews. Languages: en 100%.
Construction & Industrial average: score 67.9, rating 4.50 stars, reply rate 46.7%, over 1,728 ranked companies · benchmark 1 Nov 2026
Score
44.3
Industry average 67.9
23.6 below average
Rating
2.16
Industry average 4.50
2.34 below average
Reply rate
—
Industry average 46.7%
not measured
Among ranked Construction & Industrial companies
Only companies with enough recent, scoreable reviews are ranked.
37% of reviews positive, 61% negative
Covering October 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 25% negative and 25% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,728 ranked companies in Construction & Industrial (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.307 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 44.3 sits in the bottom quarter of about 1,700 ranked Construction & Industrial companies (25th percentile: 58, median: 69). The weakest topic and the reply rate are the two levers that move this score fastest.
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