Customereye

Blackwells.co.uk

Media & Contentbookshop.blackwell.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 275 days (about 22 per month). Busiest month: 14% of reviews. Languages: en 100%.

Overall Score

78/100
−40.8 vs. last month3.85 ★ average rating · 200 reviews
78/100 from 200 reviews over 10 months, moderate confidence.

Media & Content average: score 60.8, rating 4.08 stars, reply rate 32.6%, over 1,069 ranked companies · benchmark 6 Oct 2026

Score

78.4

Industry average 60.8

17.6 above average

Rating

3.85

Industry average 4.08

0.23 below average

Reply rate

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Industry average 32.6%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#157of 1069 ranked in Media & Content
Top 15% · Top Tier
#1 (best)#1069 (worst)
#155Peer
#156Peer
#157This company
#158Peer
#159Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

65% of reviews positive, 32% negative

65%
positive
  • Positive65%
  • Neutral3%
  • Negative32%

Sentiment Balance

Covering September 2026 — 10 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Customer Support
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Response Speed
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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