Based on public reviews and response behavior.
Among fully-analyzed Media & Content companies
69% of reviews positive, 28% negative
Covering October 2025 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Showing 693 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2025.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Pricing, making up 12.6% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 737 analyzed reviews. Sentiment is slipping: 20.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.
