Customereye

Strings Direct

Media & Content • United Kingdomwww.stringsdirect.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 531 days (about 5.7 per month). Busiest month: 27% of reviews. Languages: en 86%, unknown 12%, ca 2%.

Overall Score

65/100
4.81 ★ average rating · 100 reviews
65/100 from 100 reviews over 10 months, moderate confidence.

Media & Content average: score 60.7, rating 4.00 stars, reply rate 32.0%, over 1,114 ranked companies · benchmark 22 Oct 2026

Score

64.6

Industry average 60.7

3.9 above average

Rating

4.81

Industry average 4.00

0.81 above average

Reply rate

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Industry average 32.0%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#474of 1114 ranked in Media & Content
Top 43% · Upper Half
#1 (best)#1114 (worst)
#472Peer
#473Peer
#474This company
#475Peer
#476Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

75% of reviews positive, 26% negative

75%
positive
  • Positive75%
  • Neutral0%
  • Negative26%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Response Speed
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Delivery Shipping
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Product Quality
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Problem Resolution
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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