Customereye

Bombas

Apparel & Fashion • United Statesbombas.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
+41.7 vs. last month3.21 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#265of 330
Top 80% · Bottom Tier
#1 (best)#330 (worst)
#263Peer
#264Peer
#265This company
#266Peer
#267Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 32% negative

66%
positive
  • Positive66%
  • Neutral2%
  • Negative32%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing
15.7%
Delivery Shipping
15.3%
Product Quality
14.9%
Customer Support
14.6%
Loyalty
13.7%

Most feedback concerns Pricing.

The most common complaint theme is Value For Money, making up 3.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • Built from a negative-review share of 32.3% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating
5
44.0%
4
5.0%
3
9.8%
2
10.5%
1
30.7%

Based on 600 analyzed reviews. Sentiment is improving: 44.4% of reviews in the last three months were positive, compared with 26.7% in the three months before that.

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