Customereye

American Eagle Outfitters

Media & Content • United Statesamericaneagleoutfitters.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 5,805 days (about 0.5 per month). Busiest month: 4% of reviews. Languages: en 96%, es 2%, ar 1%.

Overall Score

36/100
+16.6 vs. last month2.75 ★ average rating · 100 reviews
36/100 from 100 reviews over 6 months, moderate confidence.

Media & Content average: score 60.5, rating 4.02 stars, reply rate 31.2%, over 776 ranked companies · benchmark 30 Oct 2026

Score

35.8

Industry average 60.5

24.7 below average

Rating

2.75

Industry average 4.02

1.27 below average

Reply rate

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Industry average 31.2%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#709of 776 ranked in Media & Content
Top 91% · Bottom Tierup 14 from last month
#1 (best)#776 (worst)
#707Peer
#708Peer
#709This company
#710Peer
#711Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

49% of reviews positive, 49% negative

49%
positive
  • Positive49%
  • Neutral2%
  • Negative49%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 33% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
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Delivery Shipping
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Pricing
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Onboarding
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Value For Money
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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