Customereye

Pocket FM - #1 Audio Series Platform

Media & Content • United Statespocketfm.com

Review data last updated .

Based on public reviews and response behavior.

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1,350 reviews.

Overall Score

40/100
2.99 ★ average rating · 1,350 reviews
40/100 from 1,350 reviews, high confidence.

Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,059 ranked companies · benchmark 23 Oct 2026

Score

39.8

Industry average 61.5

21.7 below average

Rating

2.99

Industry average 4.08

1.09 below average

Reply rate

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Industry average 32.3%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#934of 1059 ranked in Media & Content
Top 88% · Bottom Tierup 11 from last month
#1 (best)#1059 (worst)
#932Peer
#933Peer
#934This company
#935Peer
#936Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

55% of reviews positive, 42% negative

55%
positive
  • Positive55%
  • Neutral3%
  • Negative42%

Sentiment Balance

Covering August 2026 — 171 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 49% of reviews in this period, with 48% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Pricing
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Product Quality
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Response Speed
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Loyalty
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Value For Money
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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