TikTok

Media & Content • Canadatiktok.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

40/100

+0.6 vs. last month2.17 ★ average rating · 1,350 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#156of 172

Top 91% · Bottom Tier

#1 (best)#172 (worst)

#154Peer

#155Peer

#156This company

#157Peer

#158Peer

Overall Customer Sentiment

Below Average

27% of reviews positive, 71% negative

27%

positive

Positive27%
Neutral2%
Negative71%

Sentiment Balance

Covering August 2026 — 584 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 31% of reviews in this period, with 67% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,349 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.0%

Loyalty

16.9%

Product Quality

11.7%

Problem Resolution

11.6%

Communication

11.6%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100

71/100

signal score

•Built from a negative-review share of 70.9% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.2avg rating

5★

19.6%

4★

6.0%

3★

7.0%

2★

6.4%

1★

61.0%

Based on 1,350 analyzed reviews. Sentiment is improving: 47.8% of reviews in the last three months were positive, compared with 7.4% in the three months before that.

Unlock full insights