Customereye

Spotify

Media & Contentwww.spotify.com

Review data last updated .

Based on public reviews and response behavior.

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900 reviews over 62 days (about 442 per month). Busiest month: 78% of reviews — one month dominates this sample. Languages: en 68%, unknown 25%, fr 3%.

Overall Score

40/100
Short observation window (62 days)
+9.5 vs. last month3.54 ★ average rating · 900 reviews
40/100 from 900 reviews over 3 months, limited confidence. trend not shown: window under six months. one month holds 78% of the reviews.

Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,059 ranked companies · benchmark 23 Oct 2026

Score

40.0

Industry average 61.5

21.5 below average

Rating

3.54

Industry average 4.08

0.54 below average

Reply rate

—

Industry average 32.3%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#930of 1059 ranked in Media & Content
Top 88% · Bottom Tierup 30 from last month
#1 (best)#1059 (worst)
#928Peer
#929Peer
#930This company
#931Peer
#932Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

55% of reviews positive, 42% negative

55%
positive
  • Positive55%
  • Neutral3%
  • Negative42%

Sentiment Balance

Covering August 2026 — 705 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 39% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Product Quality
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Loyalty
Hidden
Pricing
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Customer Support
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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