Based on public reviews and response behavior.
Among fully-analyzed Media & Content companies
44% of reviews positive, 54% negative
Covering August 2026 — 554 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 50% negative and 3% neutral.
Showing 650 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
The most common complaint theme is Loyalty, making up 16.3% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 650 analyzed reviews.
