Based on public reviews and response behavior.
100 reviews over 724 days (about 4.2 per month). Busiest month: 58% of reviews — one month dominates this sample. Languages: en 96%, unknown 4%.
Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,059 ranked companies · benchmark 23 Oct 2026
Score
35.2
Industry average 61.5
26.3 below average
Rating
3.17
Industry average 4.08
0.91 below average
Reply rate
—
Industry average 32.3%
not measured
Among ranked Media & Content companies
Only companies with enough recent, scoreable reviews are ranked.
48% of reviews positive, 51% negative
Covering January 2025 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Invest in a live inventory management system that validates stock availability at the point of purchase rather than after order confirmation. This should include automated out-of-stock suppression on the product listing level.
Create or restructure a customer service team with a maximum 48-hour first response SLA for order issues, missing items, and refund requests. Implement a ticketing system with escalation workflows to ensure no complaint goes unresolved beyond 7 days.
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