Genius

Media & Content • United Statesgenius.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

34/100

+3.6 vs. last month2.61 ★ average rating · 220 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#165of 172

Top 96% · Bottom Tier

#1 (best)#172 (worst)

#163Peer

#164Peer

#165This company

#166Peer

#167Peer

Overall Customer Sentiment

Below Average

41% of reviews positive, 55% negative

41%

positive

Positive41%
Neutral4%
Negative55%

Sentiment Balance

Covering August 2026 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 152 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

18.0%

Communication

17.3%

Problem Resolution

16.1%

Response Speed

12.2%

Product Quality

11.8%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 18.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100

57/100

signal score

•Built from a negative-review share of 54.5% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

26.8%

4★

7.3%

3★

7.3%

2★

17.3%

1★

41.4%

Based on 220 analyzed reviews. Sentiment is holding steady: 62.2% of reviews in the last three months were positive, compared with 59.1% in the three months before that.

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