Shutterstock

Media & Content • United Stateswww.shutterstock.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

27/100

−14.9 vs. last month1.87 ★ average rating · 994 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#168of 172

Top 98% · Bottom Tier

#1 (best)#172 (worst)

#166Peer

#167Peer

#168This company

#169Peer

#170Peer

Overall Customer Sentiment

Below Average

32% of reviews positive, 66% negative

32%

positive

Positive32%
Neutral2%
Negative66%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 901 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

26.6%

Customer Support

15.9%

Loyalty

12.6%

Communication

10.8%

Product Quality

10.8%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 26.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH76/100

76/100

signal score

•Built from a negative-review share of 66.1% across this company's analyzed reviews.
•37 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating

5★

15.7%

4★

3.6%

3★

4.6%

2★

3.6%

1★

72.4%

Based on 994 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

Unlock full insights