Customereye

Knetbooks

Media & Content • Lexingtonwww.knetbooks.com

Review data last updated .

Based on public reviews and response behavior.

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101 reviews over 734 days (about 4.2 per month). Busiest month: 24% of reviews. Languages: en 93%, unknown 7%.

Overall Score

27/100
2.73 ★ average rating · 101 reviews
27/100 from 101 reviews over 10 months, moderate confidence.

Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,059 ranked companies · benchmark 23 Oct 2026

Score

26.7

Industry average 61.5

34.8 below average

Rating

2.73

Industry average 4.08

1.35 below average

Reply rate

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Industry average 32.3%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#1011of 1059 ranked in Media & Content
Top 95% · Bottom Tier
#1 (best)#1059 (worst)
#1009Peer
#1010Peer
#1011This company
#1012Peer
#1013Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

30% of reviews positive, 62% negative

30%
positive
  • Positive30%
  • Neutral8%
  • Negative62%

Sentiment Balance

Covering December 2025 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Loyalty
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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