Customereye

Knetbooks

Media & Content • Lexingtonwww.knetbooks.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

40/100
−10.8 vs. last month3.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#153of 172
Top 89% · Bottom Tier
#1 (best)#172 (worst)
#151Peer
#152Peer
#153This company
#154Peer
#155Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 41% negative

56%
positive
  • Positive56%
  • Neutral3%
  • Negative41%

Sentiment Balance

Covering September 2024 — 21 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 24% of reviews in this period, with 57% negative and 19% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.5%
Pricing
14.7%
Response Speed
13.4%
Loyalty
10.4%
Product Quality
10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH85/100
85/100
signal score
  • •Built from a negative-review share of 50.0% across this company's analyzed reviews.
  • •14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5★
62.0%
4★
6.5%
3★
4.0%
2★
2.7%
1★
24.8%

Based on 600 analyzed reviews. Sentiment is slipping: 55.0% of reviews in the last three months were positive, compared with 61.9% in the three months before that.

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