Customereye

AbeBooks

Media & Contentwww.abebooks.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

139 reviews over 340 days (about 12 per month). Busiest month: 12% of reviews. Languages: en 99%, fr 1%, it 1%.

Overall Score

36/100
+1.1 vs. last month1.76 ★ average rating · 139 reviews
36/100 from 139 reviews over 12 months, moderate confidence.

Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,059 ranked companies · benchmark 23 Oct 2026

Score

36.1

Industry average 61.5

25.4 below average

Rating

1.76

Industry average 4.08

2.32 below average

Reply rate

—

Industry average 32.3%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#963of 1059 ranked in Media & Content
Top 91% · Bottom Tierup 184 from last month
#1 (best)#1059 (worst)
#961Peer
#962Peer
#963This company
#964Peer
#965Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

23% of reviews positive, 77% negative

23%
positive
  • Positive23%
  • Neutral0%
  • Negative77%

Sentiment Balance

Covering September 2026 — 9 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 11% of reviews in this period, with 89% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Loyalty
Hidden
Communication
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Media & Content